Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIL4010 Mapping and Delivery Guide
Assess and confirm customer transport requirements

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency TLIL4010 - Assess and confirm customer transport requirements
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to assess and confirm customer freight transport requirements within the transport and logistics industry. It includes assessing the goods/stock to be transported, determining the transit requirements and completing all required documentation. Work involves discretion and judgement for self and others in assessing and confirming customer freight transport requirements and leadership of others individually or in teams. It is performed under minimum supervision with general guidance on progress and outcomes.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Prerequisites/co-requisites
Competency Field L – Resource Management
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Assess goods/stock to be transported
       
Element: Customer service parameters are followed in accordance with workplace procedures
       
Element: In consultation with customer, key characteristics of goods/stock to be transported are determined
       
Element: Regulatory and/or specific requirements for load shipment are identified
       
Element: Specific load handling characteristics/requirements are identified
       
Element: Task requirements are matched to workplace capability and operational focus
       
Element: Determine transit requirements
       
Element: Applicable transportation modes are matched to customer geographic location, load packaging characteristics, quantity of goods to be transported and specific requirements for goods
       
Element: Required pick-up and destination point/s are identified and assessed for safe access and operation
       
Element: Specified transit times and routes are identified and agreed with customer
       
Element: Transportation mode/s are determined with customer about load characteristics, transit requirements and cost effectiveness
       
Element: Risk assessment of transport service is undertaken in accordance with workplace policy and procedures
       
Element: Complete documentation
       
Element: Decisions for proceeding with task are undertaken or referred in accordance with workplace procedures and scope of authority
       
Element: Parameters of service requirements for the workplace and customer are documented
       
Element: Quotations for services/specifications are itemised and documented and processed in accordance with workplace procedures
       
Element: Legislative, insurance or specific conditions for load transport are recorded and filed in accordance with workplace procedures
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Assess goods/stock to be transported

1.1

Customer service parameters are followed in accordance with workplace procedures

1.2

In consultation with customer, key characteristics of goods/stock to be transported are determined

1.3

Regulatory and/or specific requirements for load shipment are identified

1.4

Specific load handling characteristics/requirements are identified

1.5

Task requirements are matched to workplace capability and operational focus

2

Determine transit requirements

2.1

Applicable transportation modes are matched to customer geographic location, load packaging characteristics, quantity of goods to be transported and specific requirements for goods

2.2

Required pick-up and destination point/s are identified and assessed for safe access and operation

2.3

Specified transit times and routes are identified and agreed with customer

2.4

Transportation mode/s are determined with customer about load characteristics, transit requirements and cost effectiveness

2.5

Risk assessment of transport service is undertaken in accordance with workplace policy and procedures

3

Complete documentation

3.1

Decisions for proceeding with task are undertaken or referred in accordance with workplace procedures and scope of authority

3.2

Parameters of service requirements for the workplace and customer are documented

3.3

Quotations for services/specifications are itemised and documented and processed in accordance with workplace procedures

3.4

Legislative, insurance or specific conditions for load transport are recorded and filed in accordance with workplace procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures

communicating effectively with others when assessing and confirming customer transport requirements

completing all workplace processes related to transporting goods/stock

completing relevant documentation

interpreting and following operational instructions and prioritising work

monitoring work activities in terms of planned schedule

negotiating with others when assessing and confirming customer transport requirements

operating and adapting to differences in equipment in accordance with standard operating procedures

planning work activities, including predicting consequences and identifying improvements

reading and interpreting relevant instructions, procedures, information and signs

selecting and appropriately applying technology, information systems and procedures to complete workplace tasks

working collaboratively with others when assessing and confirming customer transport requirements

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

customer service and quotation/specification systems and resources

relevant regulatory and code requirements including mass and load regulations

relevant work health safety (WHS)/occupational health and safety (OHS) and environmental protection policies and procedures

strategies to implement continuous improvement processes

typical problems that can occur when assessing and confirming customer transport requirements, and related appropriate action that can be taken

workplace protocols and procedures for assessing and confirming customer transport requirements.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Assess goods/stock to be transported

1.1

Customer service parameters are followed in accordance with workplace procedures

1.2

In consultation with customer, key characteristics of goods/stock to be transported are determined

1.3

Regulatory and/or specific requirements for load shipment are identified

1.4

Specific load handling characteristics/requirements are identified

1.5

Task requirements are matched to workplace capability and operational focus

2

Determine transit requirements

2.1

Applicable transportation modes are matched to customer geographic location, load packaging characteristics, quantity of goods to be transported and specific requirements for goods

2.2

Required pick-up and destination point/s are identified and assessed for safe access and operation

2.3

Specified transit times and routes are identified and agreed with customer

2.4

Transportation mode/s are determined with customer about load characteristics, transit requirements and cost effectiveness

2.5

Risk assessment of transport service is undertaken in accordance with workplace policy and procedures

3

Complete documentation

3.1

Decisions for proceeding with task are undertaken or referred in accordance with workplace procedures and scope of authority

3.2

Parameters of service requirements for the workplace and customer are documented

3.3

Quotations for services/specifications are itemised and documented and processed in accordance with workplace procedures

3.4

Legislative, insurance or specific conditions for load transport are recorded and filed in accordance with workplace procedures

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

TLIL4010 - Assess and confirm customer transport requirements
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIL4010 - Assess and confirm customer transport requirements

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: